We are open and ready to process orders for your School Uniform.
Our store will remain closed at this time, as handling/trying on clothing is still restricted and implementing safe social distancing at all times on our premises, would be difficult.
Orders can be placed on our website for either delivery or for 'click and collect' from our store.
Please note that with the peak 'Back to School' period, our lead times can be up to 2 weeks. We understand your order is important and we will do our very best to have your items to you as quickly as possible.
Ordering for ‘Delivery’
When your order is complete, you will be notified that it is ready to be dispatched. It will be passed to your chosen delivery option of either Royal Mail or our courier service - APC Overnight. (Please allow 2 days for courier and 3 days for Royal Mail parcels to arrive).
Ordering for ‘Click and Collect’
When your order is complete, you will be sent a link to arrange a time slot for you to visit the store to collect.
Please do not arrive at the store without booking an allocated time. If you have any issues getting to the store, you will be able to reschedule via the same link. If you would like somebody else to collect items on your behalf, they will need to have your order number and arrive at your allocated collection time.
Important - Orders must be placed before the 16th August to request the click and collect service, any orders after this date will be delivery only.
Covid-19 with restrictions in place and in the peak period orders can take 10 working days or longer to despatch
ALL efforts will be made to despatch orders placed after 16th August. However, for orders placed after this date, we cannot be held responsible if your order doers not reach you in time for the the new term. Please don't leave it too late!
Returns or Exchange
If you find that you need to exchange a product for a different size, we ask that you return the item(s) with your invoice and noting what needs to be changed, and for what size/being returned.
This can be posted back to us or placed in our exchange/returns box at:
One Stop Schoolgear, Unit 3b, Beehive Business Centre, Beehive Lane, Chelmsford. CM2 9TE.
As soon as the exchange item is ready for collection, we will contact you to arrange a suitable pick up time.
Thank you for your order and for your support with our social distancing measures. If you have any questions please feel to contact us: 01245 214084.